Privacy Policy

1. Introduction

Welcome to Greendot Technology. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@greendot.com.ng.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering on our platform, purchasing electricity tokens, or contacting support. This information includes:

• Personal Identifiers: Name, email address, phone number.
• Utility/Vending Details: Meter number, estate details, and associated consumption records.
• Transaction Details: Payment references, transaction timestamps, and amounts paid. (We do not store complete card numbers; payments are securely processed by authorized third-party gateways like Paystack or Flutterwave).

3. How We Use Your Information

We use the information we collect or receive for the following business purposes:

• To facilitate utility token generation, vending operations, and delivery to your meter.
• To send you transactional notifications, invoices, receipts, and token details via email or SMS.
• To provide customer support and troubleshoot billing or technical issues.
• To comply with legal and regulatory obligations related to electronic transactions and payments.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. This includes sharing details with utility providers (DISCOs), estate administrative boards (where applicable for access controls), and payment processors. We do not sell or lease your personal information to third parties for marketing purposes.

5. Security of Your Data

We implement robust technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Transmission of personal information to and from our platform is at your own risk, and you should only access our services within a secure environment.

6. Your Privacy Rights

Depending on your location, you may have rights under local data protection laws (such as the Nigeria Data Protection Act - NDPA). These include the right to access, correct, or request deletion of your personal data, as well as the right to object to or restrict certain processing activities. To exercise these rights, please contact our support team.