Refund Policy for Greendot Technology Ltd
Prepaid electricity tokens are non‐refundable and cannot be reversed once generated, because your payment has already been processed and the token has been created with the value of the fund received, our platform cannot cancel an issued token.
This Refund Policy outlines the procedures and conditions under which customers may request refunds or assistance in the event of issues with token generation or payment failures.
The Scenario: Your bank account is debited, but you never receive an electricity token.
The Process: This is treated as a failed transaction, customers should contact Greendot customer support for immediate assistance. We will verify the transaction details and attempt to resolve the issue promptly.
The Scenario: In cases where payment fails or is not processed correctly:
The Process: Customers should contact Greendot customer support to report the payment failure. We will verify the transaction and payment status.
If the payment issue is confirmed to be on the side of the payment gateway or the customer's bank, we will advise the customer to contact their bank directly for a refund or resolution. Greendot does not have control over bank‐related payment failures and thus cannot process refunds in such cases.
In a situation where the funds has been credited to our account, a token will be generated for the meter number provided while vending.
The Scenario: You purchased power but typed the wrong meter number.
The Policy: Because the token is already generated, it cannot be reversed. However, if the wrongly credited meter belongs to someone else within the same estate we can sometimes work with the estate management to facilitate a mutual transfer of value.
Refund Eligibility: Refunds are eligible for transactions where token generation failed and cannot be resolved within the specified time‐frame.
Refund Method: Refunds will be processed using the same payment method used for the original transaction. The time it takes for the refund to be credited to your account may vary depending on the payment gateway.
Refund Timeline: Once a refund is approved, it will be processed within 7 business days. However, the actual time for the refund to reflect in your account may depend on your bank or the payment gateway policies.
For any issues related to token generation, payment failures, or refund requests, please contact Greendot customer support:
Email: greendotechs@gmail.com
Phone: 07033008632
Greendot reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website. Customers are encouraged to review this policy periodically for any updates.
At Greendot we are dedicated to providing reliable service and support for our customers. We appreciate your understanding and patience in resolving any issues related to electricity token vending.